Privacy Policy for Novus Point

Last Updated: 01.01.2024

1. Introduction

Welcome to Novus Point’s Privacy Policy. At Novus Point, we prioritize the privacy and security of our clients and website visitors. This Privacy Policy outlines our commitment to safeguarding your personal information and details how we collect, use, disclose, and protect your data when you engage with our services or visit our website www.novus-point.com (the “Website”).

Scope of This Policy

This Privacy Policy applies to all personal information collected through our Website and other interactions with Novus Point, including but not limited to consultations, inquiries, and services we provide. It covers:

• Information We Collect: Detailed descriptions of the types of personal information we collect and the methods we use to collect it.

• How We Use Your Information: Explanation of the purposes for which we use your personal information and the legal basis for processing.

• Your Privacy Rights: Information about your rights regarding your personal information and how you can exercise these rights.

• Data Protection Measures: An overview of the technical and organizational measures we implement to protect your personal data.

• Contact Information: How you can contact us with questions, concerns, or to exercise your privacy rights.

Our Commitment to Your Privacy

At Novus Point, we are committed to maintaining the trust and confidence of our clients and visitors. We ensure that any personal information you provide to us is used responsibly and securely. We strive to be transparent about our data practices and adhere to applicable privacy laws and regulations.

Key Principles

Our approach to data protection is guided by the following key principles:

• Transparency: We are open and transparent about how we collect, use, and protect your personal information.

• Data Minimization: We collect only the personal information necessary for the purposes outlined in this Privacy Policy.

• Security: We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

• Accountability: We hold ourselves accountable for protecting your personal information and ensuring compliance with applicable data protection laws.

Your Consent

By accessing or using our Website, you agree to the terms of this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this Privacy Policy, please do not use our Website or provide any personal information to us.

Withdraw Your Consent

You have the right to withdraw your consent at any time. If you withdraw your consent, we will cease processing your personal information for the purposes for which consent was provided. To withdraw your consent, please contact us at privacy@novus-point.com.

Definitions

For the purposes of this Privacy Policy:

• “Personal Information” refers to any information that identifies, relates to, describes, or can be associated with an individual, such as name, email address, and phone number.

• “We,” “us,” and “our” refer to Novus Point LLC.

• “You” and “your” refer to the individual using our Website or services.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. We encourage you to review this policy regularly to stay informed about our data protection practices. Any updates will be posted on our Website, and the revised Privacy Policy will be effective immediately upon posting.

Notification of Changes

For significant changes that affect your rights or how we process your personal information, we will provide advance notice and obtain your consent where required by law. This ensures you have the opportunity to review the changes and make informed decisions about your personal information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: contact@novus-point.com

• Office Addresses:

• Dubai Office:

• Novus Point

• Saaha B, Souk Al Bahar

• Burj Khalifa District, Downtown

• Dubai, United Arab Emirates

• London Office:

• Novus Point

• 124 City Road

• London, EC1V 2NX

• United Kingdom

2. Information We Collect

At Novus Point, we collect various types of information to provide and improve our services, communicate with you, personalize your experience, and ensure compliance with legal obligations. This section outlines the types of information we collect, how we collect it, and the purposes for which we use it.

2.1 Types of Information Collected

Personal Information

This refers to data that can be used to identify you as an individual. The types of personal information we may collect include:

• Contact Information: Your name, email address, phone number, and physical address. This information is typically collected when you fill out forms on our Website, contact us directly, or subscribe to our newsletters.

• Demographic Information: Your age, gender, occupation, and other demographic details that help us understand our audience better and tailor our services accordingly.

• Professional Information: Your job title, company name, and industry, which are often collected during consultations or through forms where you provide business-related details.

Technical Information

We collect technical information about your device and how you interact with our Website. This includes:

• IP Address: Your device’s Internet Protocol (IP) address, which helps us understand your geographic location and manage the technical aspects of our Website.

• Browser Information: Details about the browser you use, including its type and version.

• Device Information: Information about the device you use to access our Website, such as device type, operating system, and unique device identifiers.

• Usage Data: Information about your interactions with our Website, including pages visited, links clicked, time spent on the site, and other similar usage data.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interactions with our Website. This includes:

• Session Cookies: Temporary cookies that remain in your browser until you leave the Website.

• Persistent Cookies: Cookies that remain in your browser for a set period or until you delete them.

• Tracking Pixels: Small graphic images or other web programming code that may be included in our web pages and email messages.

Information from Third Parties

We may receive information about you from third parties, including:

• Social Media Platforms: If you interact with us through social media or log in to our services using social media credentials, we may receive information from those platforms.

• Service Providers: Information from service providers that help us understand your preferences and behavior better.

Voluntary Information

Any additional information you provide to us voluntarily, such as when you fill out a survey, provide feedback, or participate in other interactive features on our Website.

Sensitive Information

While we generally do not collect sensitive information (such as health data or biometric information), if such information is required for specific services, we will obtain your explicit consent and handle the data with the utmost care and security.

2.2 How We Collect Information

Direct Interactions

We collect information directly from you when you:

• Fill Out Forms: Complete forms on our Website, such as contact forms, registration forms, or survey forms.

• Contact Us: Communicate with us via email, phone, or other means.

• Use Our Services: Interact with our services, attend events, or participate in consultations.

Automated Technologies

We collect information automatically as you navigate through our Website. This includes:

• Cookies: Small text files placed on your device to track your interactions with our Website.

• Server Logs: Records of your activity on our Website, including your IP address, browser type, and pages visited.

• Web Beacons: Electronic images used to track user behavior and gather data about visits and interactions on our Website.

Third-Party Sources

We may receive information about you from third parties, including:

• Social Media Platforms: Information shared with us through your interactions on social media platforms.

• Service Providers: Data from third-party service providers that assist us with analytics, marketing, and other services.

• Publicly Available Sources: Information from publicly accessible sources, such as company websites, public records, and professional networks.

2.3 Purpose of Information Collection

We collect and use your information for various purposes, including:

Service Provision and Maintenance

• Delivering Services: To provide the consulting services you request, including market analyses, strategic advice, and other consulting activities.

• Account Management: To manage your account, including setting up and maintaining your user profile, processing transactions, and providing customer support.

Communication

• Responding to Inquiries: To respond to your questions, requests, and inquiries.

• Providing Updates: To send you updates about our services, changes to our policies, and other important information.

• Marketing Communications: With your consent, to send you newsletters, promotional materials, and information about events and other opportunities that may interest you.

Personalization

• Customized Experience: To personalize your experience on our Website, making your interactions more relevant and engaging.

• Targeted Marketing: To deliver personalized advertisements and marketing messages based on your browsing history and preferences.

Improvement and Development

• Website Enhancement: To analyze how you use our Website and improve its functionality, design, and user experience.

• Service Improvement: To collect feedback and conduct surveys to enhance our services and better meet your needs.

• Research and Development: To use aggregated data for research and development purposes to innovate and improve our consulting solutions.

Legal Compliance and Enforcement

• Compliance: To ensure our practices comply with applicable laws, regulations, and industry standards.

• Protecting Rights and Safety: To protect the rights, property, and safety of Novus Point, our clients, employees, and others. This includes actions to prevent fraud, detect security breaches, and enforce our terms and conditions.

• Legal Obligations: To fulfill legal obligations, such as responding to legal requests and court orders.

2.4 Data Sharing and Disclosure

We may share your personal information with third parties in certain circumstances, including:

Service Providers

• Third-Party Service Providers: Entities that perform functions on our behalf, such as IT and security services, marketing and advertising, and payment processing.

Business Partners

• Trusted Partners: Collaborations with trusted business partners to offer integrated services and solutions.

Legal Requirements

• Compliance with Laws: Disclosures required by law or in response to legal processes, such as subpoenas or court orders.

• Protection of Rights: To protect the rights, property, or safety of Novus Point, our clients, employees, or others.

2.5 Data Protection Measures

We implement various measures to protect your personal information, including:

Technical Measures

• Encryption: Using advanced encryption technologies to protect data both in transit and at rest.

• Secure Sockets Layer (SSL): Employing SSL protocols to secure connections between your browser and our servers.

• Firewalls: Deploying firewalls to create a barrier between our internal network and potential external threats.

Organizational Measures

• Access Controls: Restricting access to personal information to authorized personnel who require it to perform their job functions.

• Security Policies: Maintaining comprehensive security policies that outline procedures and guidelines for handling personal information securely.

• Employee Training: Conducting regular training sessions to educate employees about data security best practices.

Physical Measures

• Secure Facilities: Implementing physical security measures at data centers and offices, such as surveillance cameras and access control systems.

• Data Backup: Performing regular data backups to ensure information is not lost or compromised.

3. How We Use Your Information

At Novus Point, we use your personal information to provide and improve our services, communicate with you, personalize your experience, and ensure compliance with legal obligations. Here’s a detailed explanation of how we use the information we collect:

Service Provision and Maintenance

• Delivering Services: We use your personal information to deliver the consulting services you request. This includes conducting market analyses, providing strategic advice, and other consulting activities tailored to your business needs.

• Account Management: Managing your account, including setting up and maintaining your user profile, processing transactions, and providing customer support.

Communication

• Responding to Inquiries: When you contact us with questions or requests, we use your contact information to respond promptly and accurately.

• Providing Updates: Sending you updates about our services, including changes to our policies, service updates, and other important information.

• Marketing Communications: With your consent, sending you newsletters, promotional materials, and information about events, webinars, and other opportunities that may interest you.

Personalization

• Customized Experience: Using information about your preferences and interests to personalize the content and features on our Website, making your experience more relevant and engaging.

• Targeted Marketing: Delivering personalized advertisements and marketing messages that are relevant to your interests based on your browsing history and interactions with our Website.

Improvement and Development

• Website Enhancement: Analyzing how you use our Website to improve its functionality, design, and user experience.

• Service Improvement: Collecting feedback and conducting surveys to understand how we can enhance our services and better meet your needs.

• Research and Development: Using aggregated data to conduct research and development activities to innovate and improve our consulting solutions.

Legal Compliance and Enforcement

• Compliance: Ensuring our practices comply with applicable laws, regulations, and industry standards.

• Protecting Rights and Interests: Using your information to protect the rights, property, and safety of Novus Point, our clients, and others. This includes preventing fraud, detecting security breaches, and enforcing our terms and conditions.

• Legal Obligations: Fulfilling legal obligations, such as responding to legal requests and court orders.

Data Sharing and Disclosure

• Service Providers: Sharing information with third-party service providers who assist us in delivering our services. These providers are contractually obligated to protect your information and use it solely for the purposes specified by Novus Point.

• Business Partners: Sharing information with trusted business partners to collaborate on projects, enhance our service offerings, and provide you with integrated solutions.

• Legal Requirements: Disclosing information when required by law or in response to legal processes, such as subpoenas or court orders.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner as part of the business transaction.

Anonymized and Aggregated Data

• Statistical Analysis: Using anonymized and aggregated data for statistical analysis, research, and reporting purposes. This data does not identify you personally and is used to understand trends and patterns in our business operations.

Opt-Out Options

• Marketing Communications: If you prefer not to receive marketing communications from us, you can opt-out at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

• Cookies and Tracking: You can manage your cookie preferences through your browser settings, choosing to decline or delete cookies. Note that disabling cookies may affect your ability to use certain features of our Website.

4. Data Sharing and Disclosure

At Novus Point, we understand the importance of your personal information and are committed to handling it with the utmost care. This section outlines the circumstances under which we may share or disclose your personal data, ensuring transparency and maintaining your trust.

4.1 With Your Consent

• Explicit Consent: We may share your personal information with third parties when you have provided explicit consent for such sharing. This could be for purposes such as participating in joint marketing efforts or receiving specialized services from trusted partners.

• Informed Choices: Before sharing any personal data, we will inform you about the details of the data sharing, the parties involved, and the purpose of the disclosure, allowing you to make an informed decision.

4.2 Legal Obligations and Protection

• Compliance with Laws: We may disclose your personal information to comply with applicable laws, regulations, legal processes, or government requests. This includes responding to court orders, subpoenas, and other legal requirements.

• Protecting Rights and Safety: Your information may be shared to protect the rights, property, or safety of Novus Point, our clients, employees, or others. This includes actions to prevent fraud, enforce our terms of service, and address security or technical issues.

4.3 Service Providers and Business Partners

• Third-Party Service Providers: We may share your personal information with third-party service providers who perform functions on our behalf. These providers are contractually obligated to protect your information and use it only for the specific purposes for which they were engaged. Examples include:

• IT and Security Services: Companies that provide website hosting, data storage, security, and maintenance services.

• Marketing and Advertising: Agencies that assist with marketing campaigns, advertising, and analytics to help us understand user behavior and preferences.

• Payment Processors: Entities that handle payment processing, ensuring secure and efficient transactions.

• Business Partners: We may collaborate with trusted business partners to offer integrated services and solutions. These partners are carefully selected and are required to uphold the same standards of data protection and confidentiality as Novus Point.

4.4 Business Transfers

• Mergers and Acquisitions: In the event of a merger, acquisition, or sale of all or part of our business assets, your personal information may be transferred to the new owner or successor entity. We will ensure that any such transfer is conducted securely and in compliance with applicable privacy laws.

• Due Diligence: During negotiations for any potential merger or acquisition, we may share limited personal information under strict confidentiality agreements to facilitate due diligence processes.

4.5 Anonymized and Aggregated Data

• Statistical Analysis: We may share anonymized and aggregated data with third parties for the purposes of research, analysis, and reporting. This data does not identify individual users and is used to understand trends, improve our services, and provide insights into market dynamics.

• Publications and Insights: Aggregated data may be used in publications, white papers, and industry reports to highlight trends and findings without revealing any personal information about our clients or users.

4.6 Security and Safeguards

• Contractual Obligations: All third parties with whom we share personal information are required to adhere to strict data protection standards and contractual obligations. These include maintaining the confidentiality and security of your data and using it only for the purposes specified by Novus Point.

• Regular Audits: We conduct regular audits and assessments of our third-party service providers to ensure compliance with our data protection policies and the highest standards of information security.

4.7 Data Sharing within Novus Point

• Internal Use: Personal information may be shared within Novus Point among different departments and team members who need access to the data to perform their job functions effectively. This includes sharing data for purposes such as client management, service delivery, and business development.

• Global Operations: As a global consulting firm, personal information may be transferred and accessed by Novus Point offices in different regions to provide seamless and consistent services to our clients. We ensure that all such internal transfers comply with applicable data protection laws and standards.

4.8 No Unauthorized Sharing

• No Sale of Personal Data: Novus Point does not sell your personal information to third parties. We are committed to using your data solely for legitimate business purposes and ensuring your privacy and trust are maintained.

• Unauthorized Access Prevention: We implement robust security measures to prevent unauthorized access, use, or disclosure of your personal information. These measures include encryption, access controls, and regular security assessments.

5. Data Security

At Novus Point, safeguarding your personal information is a top priority. We are committed to implementing and maintaining robust security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. This section outlines the comprehensive strategies and practices we employ to ensure the security of your personal information.

5.1 Security Measures

Technical Measures

• Encryption: We use advanced encryption technologies to protect your personal information both in transit and at rest. This ensures that your data is encoded and can only be accessed by authorized parties.

• Secure Sockets Layer (SSL): Our Website employs SSL protocols to establish secure connections between your browser and our servers, safeguarding data transmitted during online interactions.

• Firewalls: We deploy firewalls to create a barrier between our internal network and potential external threats, helping to prevent unauthorized access.

• Intrusion Detection Systems (IDS): IDS are used to monitor network traffic for suspicious activities and potential security breaches, allowing us to respond promptly to any threats.

Organizational Measures

• Access Controls: Access to personal information is restricted to authorized personnel who require it to perform their job functions. We use role-based access controls and regular audits to ensure compliance.

• Security Policies: Our comprehensive security policies outline the procedures and guidelines for handling personal information securely. These policies are regularly reviewed and updated to address emerging threats.

• Employee Training: We conduct regular training sessions to educate our employees about data security best practices, the importance of protecting personal information, and how to recognize and respond to security threats.

Physical Measures

• Secure Facilities: Our data centers and offices are equipped with physical security measures, such as surveillance cameras, security personnel, and access control systems, to prevent unauthorized entry.

• Data Backup: Regular data backups are performed to ensure that personal information is not lost or compromised in the event of a system failure or other incidents.

5.2 Data Breach Response

Incident Management

• Detection and Response: We have established procedures for detecting and responding to data breaches. This includes real-time monitoring of systems, incident reporting protocols, and a dedicated incident response team.

• Investigation: In the event of a data breach, we conduct a thorough investigation to determine the cause, scope, and impact of the breach. This helps us to take appropriate corrective actions and prevent future occurrences.

Notification

• Regulatory Compliance: We comply with all relevant data breach notification laws and regulations. This includes promptly notifying affected individuals and regulatory authorities as required.

• Communication: If your personal information is involved in a data breach, we will notify you as soon as possible. The notification will include details about the breach, the information affected, and the steps we are taking to mitigate the impact and prevent future breaches.

5.3 Regular Assessments and Audits

• Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses in our systems and processes.

• Third-Party Assessments: Independent third-party assessments are performed to ensure that our security measures meet industry standards and best practices.

• Continuous Improvement: We are committed to continuously improving our security posture by staying informed about the latest security trends and technologies and incorporating them into our practices.

5.4 Data Retention and Deletion

• Data Retention Policy: Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes.

• Secure Deletion: When personal information is no longer needed, we securely delete or anonymize the data to prevent unauthorized access or use. This is done in accordance with our data retention policy and industry best practices.

5.5 Vendor and Partner Security

• Due Diligence: We conduct thorough due diligence on all third-party vendors and partners who may have access to personal information. This includes evaluating their security practices and ensuring they comply with our data protection standards.

• Contractual Obligations: Our contracts with vendors and partners include stringent data protection clauses that require them to implement appropriate security measures and report any data breaches promptly.

5.6 User Responsibilities

• Strong Passwords: We encourage users to create strong, unique passwords and to change them regularly to enhance security.

• Account Protection: Users should protect their account credentials and notify us immediately of any unauthorized access or suspicious activities.

• Security Awareness: Users should be aware of common security threats, such as phishing and malware, and take proactive steps to protect their personal information.

6. Your Rights

At Novus Point, we respect and prioritize your rights regarding the personal information we collect and process. This section outlines your rights under applicable data protection laws and provides information on how you can exercise these rights. We are committed to ensuring transparency and facilitating the exercise of your rights.

6.1 Right to Access

• Access to Information: You have the right to request access to the personal information we hold about you. This includes details about the types of data we collect, the purposes for which it is used, and any third parties with whom it is shared.

• Request Process: To request access to your personal information, please contact us at contact@novus-point.com. We will respond to your request within the timeframe specified by applicable law and provide the requested information in a clear and understandable format.

6.2 Right to Rectification

• Correcting Inaccuracies: If you believe that any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update the data.

• Update Requests: To request rectification of your personal information, please contact us at contact@novus-point.com. We will promptly make the necessary corrections and notify you once the data has been updated.

6.3 Right to Deletion (Right to be Forgotten)

• Data Deletion: You have the right to request the deletion of your personal information in certain circumstances, such as when the data is no longer needed for the purposes for which it was collected, or if you withdraw your consent (where applicable).

• Deletion Requests: To request the deletion of your personal information, please contact us at contact@novus-point.com. We will review your request and, if applicable, delete the data in accordance with our data retention policy and legal obligations.

6.4 Right to Restrict Processing

• Processing Restrictions: You have the right to request that we restrict the processing of your personal information under certain conditions, such as when you contest the accuracy of the data or object to the processing based on legitimate interests.

• Restriction Requests: To request a restriction on the processing of your personal information, please contact us at contact@novus-point.com. We will assess your request and implement the necessary restrictions where applicable.

6.5 Right to Data Portability

• Data Transfer: You have the right to request that your personal information be transferred to another organization or provided to you in a structured, commonly used, and machine-readable format.

• Portability Requests: To request data portability, please contact us at contact@novus-point.com. We will facilitate the transfer of your data in accordance with your request and applicable legal requirements.

6.6 Right to Object

• Objection to Processing: You have the right to object to the processing of your personal information based on legitimate interests or for direct marketing purposes.

• Objection Requests: To object to the processing of your personal information, please contact us at contact@novus-point.com. We will review your request and cease processing your data for the specified purposes unless we have compelling legitimate grounds to continue.

6.7 Right to Withdraw Consent

• Withdrawal of Consent: If we process your personal information based on your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

• Withdrawal Process: To withdraw your consent, please contact us at contact@novus-point.com. We will stop processing your data for the purposes for which consent was provided and update our records accordingly.

6.8 Right to Lodge a Complaint

• Complaints: If you believe that we have violated your privacy rights or have not complied with applicable data protection laws, you have the right to lodge a complaint with a supervisory authority.

• Contacting Authorities: For more information on how to lodge a complaint, please contact the data protection authority in your jurisdiction. We are committed to cooperating with regulatory authorities to resolve any issues promptly and effectively.

6.9 Automated Decision-Making

• Human Intervention: You have the right not to be subject to decisions based solely on automated processing, including profiling, which produces legal effects or significantly affects you. You can request human intervention, express your point of view, and contest the decision.

• Decision-Making Requests: To request a review of an automated decision, please contact us at contact@novus-point.com. We will ensure that your concerns are addressed and provide an appropriate resolution.

6.10 Exercising Your Rights

• Request Submission: To exercise any of your rights, please submit a request to contact@novus-point.com. Include your name, contact information, and a detailed description of your request.

• Verification: For security reasons, we may need to verify your identity before processing your request. This helps ensure that your personal information is protected and only disclosed to you or your authorized representative.

• Response Time: We aim to respond to all requests within the timeframe specified by applicable law, typically within one month. If we require more time, we will inform you of the reason for the delay and the expected response time.

6.11 No Fees Charged

• Free of Charge: Exercising your rights under this Privacy Policy is free of charge. However, if your request is manifestly unfounded or excessive, we may charge a reasonable fee or refuse to comply with the request. We will provide an explanation for any such decision.

By understanding and exercising your rights, you can have greater control over your personal information and how it is used by Novus Point. We are committed to facilitating the exercise of your rights and addressing any concerns you may have. For further assistance or to submit a request, please contact us at contact@novus-point.com.

7. Cookies and Tracking Technologies

At Novus Point, we use cookies and similar tracking technologies to enhance your experience on our Website, understand how you interact with our content, and improve our services. This section explains what cookies and tracking technologies are, how we use them, and how you can manage your preferences.

7.1 What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or other devices) when you visit a website. They help websites recognize your device, store your preferences, and collect information about your interactions with the site. Cookies can be classified into different types based on their duration and purpose:

• Session Cookies: These cookies are temporary and are deleted from your device when you close your browser. They help websites track your activities during a single browsing session.

• Persistent Cookies: These cookies remain on your device for a specified period or until you manually delete them. They are used to remember your preferences and actions across multiple browsing sessions.

• First-Party Cookies: These cookies are set by the website you are visiting and can only be read by that site.

• Third-Party Cookies: These cookies are set by third-party services that the website integrates with, such as analytics providers or advertising networks.

7.2 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the basic functionality of our Website. They enable core features such as security, network management, and accessibility. Without these cookies, our Website may not function properly.

• Performance Cookies: These cookies collect information about how you use our Website, such as which pages you visit most often and any error messages you encounter. The data collected is used to improve the performance and usability of our Website.

• Functionality Cookies: These cookies allow our Website to remember your preferences and provide enhanced features. For example, they may remember your language preference or login details.

• Targeting and Advertising Cookies: These cookies are used to deliver personalized advertisements that are relevant to your interests. They track your browsing habits across different websites and build a profile of your interests. We may use this information to show you targeted ads and measure the effectiveness of our advertising campaigns.

• Analytics Cookies: These cookies help us understand how visitors interact with our Website by collecting and reporting information anonymously. We use this data to improve our Website and provide a better user experience.

7.3 How We Use Cookies and Tracking Technologies

• Enhancing User Experience: Cookies help us provide a more personalized and efficient browsing experience by remembering your preferences and settings.

• Analyzing Website Usage: We use cookies to collect data about how visitors interact with our Website. This information helps us analyze trends, track user behavior, and make data-driven decisions to improve our services.

• Providing Targeted Advertising: Cookies allow us to deliver relevant advertisements to you based on your browsing history and preferences. This helps us show you ads that are more likely to interest you.

• Security and Fraud Prevention: Cookies help us enhance the security of our Website by detecting and preventing malicious activities and unauthorized access.

• Optimizing Website Performance: Cookies enable us to monitor and optimize the performance of our Website, ensuring it runs smoothly and efficiently.

7.4 Managing Cookies

You have the right to control and manage your cookie preferences. Here are some ways you can manage cookies on our Website:

• Browser Settings: Most web browsers allow you to manage cookies through their settings. You can choose to accept, block, or delete cookies. Refer to your browser’s help section for instructions on how to adjust your settings.

• Cookie Banner: When you first visit our Website, you will see a cookie banner that informs you about our use of cookies. You can choose to accept all cookies, decline non-essential cookies, or customize your preferences.

• Opt-Out Options: For specific types of cookies, such as analytics or advertising cookies, we provide opt-out options. You can opt-out of these cookies by following the instructions provided in the cookie banner or our cookie policy page.

7.5 Third-Party Cookies and Tracking Technologies

We may use third-party services that deploy cookies and similar tracking technologies on our Website. These third parties include:

• Analytics Providers: We use services like Google Analytics to collect and analyze information about how visitors use our Website. These providers use cookies to track your interactions and generate reports on website activity.

• Advertising Networks: We partner with advertising networks to deliver personalized ads to you. These networks use cookies to track your browsing behavior across different websites and build a profile of your interests.

• Social Media Plugins: Our Website may include social media plugins, such as Facebook or LinkedIn buttons, which allow you to share content on social media platforms. These plugins may set cookies on your device to track your interactions.

7.6 Your Choices and Rights

• Managing Preferences: You can manage your cookie preferences at any time through the cookie settings on our Website. This allows you to accept or reject different types of cookies based on your preferences.

• Do Not Track (DNT): Some browsers offer a Do Not Track (DNT) feature that signals to websites that you do not want your online activities tracked. While there is no uniform standard for DNT signals, we honor DNT signals and do not track users who have enabled this feature in their browser.

• Cookie Policy Updates: We may update our cookie policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this section regularly to stay informed about our use of cookies and your choices.

7.7 Additional Information

If you have any questions or concerns about our use of cookies and tracking technologies, please contact us at contact@novus-point.com. We are committed to ensuring transparency and providing you with the information you need to make informed decisions about your privacy and cookie preferences.

8. International Data Transfers

As a global consulting firm, Novus Point may process and store your personal information in various locations worldwide. This section explains how we handle international data transfers, the safeguards we put in place to protect your information, and your rights regarding such transfers.

8.1 Transfer of Personal Information

Cross-Border Transfers

• Global Operations: To provide seamless and efficient services, your personal information may be transferred to and processed by Novus Point offices and trusted partners located in different countries. This includes countries outside of your home jurisdiction.

• Service Providers: We engage third-party service providers based in various locations worldwide to support our operations. These providers may have access to your personal information to perform services on our behalf.

8.2 Legal Framework for Data Transfers

Adequacy Decisions

• EU-U.S. and Swiss-U.S. Privacy Shield: Although the EU-U.S. and Swiss-U.S. Privacy Shield frameworks were invalidated, we still adhere to their principles as part of our commitment to data protection. We ensure that any data transferred from the European Economic Area (EEA) or Switzerland to the United States is handled in accordance with these principles.

• Adequacy Decisions by the European Commission: For transfers from the EEA to countries recognized by the European Commission as providing an adequate level of data protection, we rely on the adequacy decisions. This means that these countries’ data protection laws are considered sufficient to protect your personal information.

Standard Contractual Clauses (SCCs)

• Contractual Safeguards: For transfers to countries not covered by adequacy decisions, we use Standard Contractual Clauses (SCCs) approved by the European Commission. SCCs are contractual agreements that provide appropriate safeguards for personal data transferred internationally.

• Supplementary Measures: In some cases, we may implement additional measures to ensure the protection of your personal information, such as encryption and robust access controls.

Binding Corporate Rules (BCRs)

• Corporate Safeguards: Novus Point may adopt Binding Corporate Rules (BCRs) to facilitate intra-group transfers of personal information. BCRs are internal policies approved by data protection authorities that provide a legal basis for transferring personal data within a multinational organization.

8.3 Data Protection Measures

Technical and Organizational Safeguards

• Encryption: We use encryption technologies to protect your personal information during transfer and storage. This ensures that your data is secure and cannot be accessed by unauthorized parties.

• Access Controls: We implement strict access controls to ensure that only authorized personnel can access your personal information. These controls are enforced through authentication mechanisms and regular audits.

• Data Minimization: We limit the amount of personal information transferred internationally to the minimum necessary to achieve the intended purpose.

Regular Assessments

• Compliance Audits: We conduct regular audits of our data protection practices to ensure compliance with international data protection laws and standards.

• Third-Party Assessments: Independent third-party assessments may be performed to verify the adequacy of our data protection measures and identify areas for improvement.

8.4 Your Rights Regarding International Transfers

Informed Consent

• Transparency: We inform you about the countries to which your personal information may be transferred and the safeguards in place to protect your data. This information is provided in our Privacy Policy and during the data collection process.

• Withdrawal of Consent: If you have consented to the international transfer of your personal information, you have the right to withdraw your consent at any time. To withdraw your consent, please contact us at contact@novus-point.com.

Access and Rectification

• Right to Access: You have the right to request access to the personal information we hold about you, including information about international transfers and the safeguards in place.

• Right to Rectification: If you believe that any personal information transferred internationally is inaccurate or incomplete, you have the right to request correction or update of the data.

Complaint Mechanisms

• Lodging Complaints: If you believe that your rights regarding international data transfers have been violated, you have the right to lodge a complaint with a supervisory authority. We are committed to cooperating with regulatory authorities to resolve any issues promptly and effectively.

• Contact Information: For any questions, concerns, or requests related to international data transfers, please contact us at contact@novus-point.com. We will address your concerns and provide the necessary information and support.

8.5 Updates and Changes to This Policy

Regular Updates

• Policy Review: We regularly review and update this section of our Privacy Policy to reflect changes in our data transfer practices, legal requirements, and technological advancements.

• Notification of Changes: We will notify you of any significant changes to our international data transfer practices by updating this policy on our Website and, where appropriate, through direct communication. The revised policy will take effect immediately upon posting.

Staying Informed

• User Responsibility: We encourage you to review this section regularly to stay informed about how we handle international data transfers and protect your personal information.

9. Policy Updates

At Novus Point, we are committed to maintaining the highest standards of privacy and data protection. As part of this commitment, we regularly review and update our Privacy Policy to reflect changes in our practices, legal requirements, and technological advancements. This section explains how we handle updates to our Privacy Policy and what you need to know about these changes.

9.1 Why We Update Our Privacy Policy

Evolving Practices

• Business Changes: As our business evolves, we may introduce new services or modify existing ones. These changes may necessitate updates to our Privacy Policy to ensure it accurately reflects how we handle your personal information.

• Technological Advancements: Advances in technology may change how we collect, use, and protect personal information. We update our Privacy Policy to incorporate new technologies and best practices in data protection.

Legal and Regulatory Requirements

• Compliance with Laws: Data protection laws and regulations are constantly evolving. We update our Privacy Policy to ensure compliance with the latest legal requirements and guidelines from regulatory authorities.

• Industry Standards: We strive to adhere to the highest industry standards for data protection. Updates to our Privacy Policy help us maintain these standards and align with best practices.

9.2 How We Communicate Policy Updates

Notice of Changes

• Website Notification: Significant updates to our Privacy Policy will be posted prominently on our Website. This ensures that visitors and users are aware of the changes and can review the updated policy.

• Direct Communication: For substantial changes that may impact your rights or the way we handle your personal information, we will notify you directly through email or other appropriate means.

Effective Date

• Immediate Implementation: Minor updates and clarifications to our Privacy Policy will take effect immediately upon posting on our Website. These changes typically do not materially affect your rights or our data practices.

• Advance Notice for Significant Changes: For significant updates, we will provide advance notice before the changes take effect. This allows you to review the changes and understand their impact on your personal information.

9.3 Your Responsibilities

Staying Informed

• Regular Review: We encourage you to review our Privacy Policy regularly to stay informed about how we collect, use, and protect your personal information. The date of the latest update will always be displayed at the top of the policy.

• Understanding Changes: Take the time to understand any changes to our Privacy Policy and how they may affect you. If you have any questions or concerns, do not hesitate to contact us.

9.4 Your Rights Regarding Policy Updates

Consent Withdrawal

• Reviewing Changes: If you do not agree with the updates to our Privacy Policy, you have the right to withdraw your consent for the processing of your personal information. To withdraw your consent, please contact us at contact@novus-point.com.

• Continuing Use: Your continued use of our Website and services after the Privacy Policy updates have been posted constitutes your acceptance of the changes. If you choose to withdraw your consent, please be aware that it may affect your ability to use certain features of our Website or services.

Exercising Your Rights

• Accessing Updated Information: You have the right to access the updated Privacy Policy and understand how changes impact the handling of your personal information.

• Requesting Clarifications: If you need further clarification on any aspect of the updated Privacy Policy, you can contact us at contact@novus-point.com. We are committed to providing clear and transparent information.

9.5 Historical Versions

Access to Previous Policies

• Historical Records: We maintain records of previous versions of our Privacy Policy for your reference. If you need access to an earlier version of the policy, please contact us at contact@novus-point.com.

• Understanding Changes: Access to historical versions helps you understand how our data practices have evolved over time and provides context for the current policy.

9.6 Feedback and Questions

Your Input

• Feedback Mechanism: We value your feedback on our Privacy Policy and data protection practices. If you have any suggestions or concerns, please let us know. Your input helps us improve our policies and better serve your privacy needs.

• Contact Us: For any questions or feedback regarding our Privacy Policy updates, please contact us at contact@novus-point.com. We are here to address your concerns and provide the information you need.

9.7 Commitment to Transparency

Open Communication

• Transparency Pledge: At Novus Point, we are committed to being transparent about how we handle your personal information. Policy updates are part of our ongoing effort to maintain this transparency and ensure your trust in our practices.

• Regular Updates: We will continue to review and update our Privacy Policy regularly to reflect changes in our business, technology, and legal requirements. We appreciate your understanding and cooperation as we strive to protect your privacy.

10. Contact Information

At Novus Point, we believe in open communication and are committed to addressing your questions, concerns, and requests regarding our privacy practices and the handling of your personal information. This section provides detailed information on how you can contact us and the various channels available for reaching out.

10.1 General Inquiries

Purpose

• Information Requests: If you have any questions about our services, data protection practices, or need general information about Novus Point, you can contact us through the following channels.

Contact Details

• Email: For general inquiries, please email us at contact@novus-point.com. Our team will respond to your questions as promptly as possible.

• Office Addresses:

• Dubai Office:

• Novus Point

• Saaha B, Souk Al Bahar

• Burj Khalifa District, Downtown

• Dubai, United Arab Emirates

• London Office:

• Novus Point

• 124 City Road

• London EC1V 2NX

• United Kingdom

10.2 Data Protection and Privacy Inquiries

Purpose

• Privacy Questions: If you have any questions or concerns specifically related to our Privacy Policy, data protection practices, or the handling of your personal information, please contact our Data Protection Officer (DPO).

Data Protection Officer Contact Details

• Email: privacy@novus-point.com. The DPO is responsible for overseeing our data protection strategy and ensuring compliance with privacy regulations.

10.3 Exercising Your Rights

Purpose

• Rights Requests: To exercise your rights under data protection laws, such as access, rectification, deletion, restriction, portability, objection, or consent withdrawal, you can contact us through the designated channels.

Rights Requests Contact Details

• Email: To submit a request to exercise your rights, please email privacy@novus-point.com. Include your name, contact information, and a detailed description of your request.

• Form Submission: Alternatively, you can fill out the data subject rights request form available on our Website. This form ensures that we have all the necessary information to process your request efficiently.

10.4 Reporting Security Incidents

Purpose

• Incident Reporting: If you suspect any security breach, data leakage, or have encountered any suspicious activity related to your personal information, please report it to us immediately.

Security Incident Contact Details

• Email: security@novus-point.com. This dedicated email address is monitored by our security team to respond swiftly to any security concerns.

10.5 Feedback and Suggestions

Purpose

• Improving Services: We value your feedback and suggestions on how we can improve our services, privacy practices, and user experience.

Feedback Contact Details

• Email: For feedback and suggestions, please email feedback@novus-point.com. We review all feedback carefully and use it to enhance our services and policies.

• Surveys and Forms: Periodically, we may send out surveys or feedback forms to gather your insights. Participation in these surveys helps us better understand your needs and expectations.

10.6 Social Media

Purpose

• Stay Connected: Follow us on social media to stay updated with the latest news, insights, and updates from Novus Point. You can also reach out to us through our social media channels.

Social Media Handles

• LinkedIn: Novus Point LinkedIn

10.7 Complaints and Dispute Resolution

Purpose

• Resolving Issues: If you have any complaints about how we handle your personal information or if you believe your privacy rights have been violated, we are here to help resolve your concerns.

Complaint Contact Details

• Email: To lodge a complaint, please email complaints@novus-point.com. Provide a detailed description of your issue, and we will address it promptly.

• Regulatory Authorities: If you are not satisfied with our response, you have the right to lodge a complaint with the data protection authority in your jurisdiction. We will provide guidance on how to contact the relevant authorities if needed.

10.8 Business Hours

Availability

• Office Hours: Our offices are open from Monday to Friday, 9:00 AM to 5:00 PM (GMT) and 9:00 AM to 5:00 PM (GMT+4). We strive to respond to all inquiries within these hours.

• Online Support: Email inquiries and online support forms are monitored continuously, and we aim to respond within one business day.

10.9 Effective Communication

Commitment

• Responsive Communication: We are committed to responding to your inquiries and requests in a timely and effective manner. Our goal is to provide clear, helpful, and accurate information to ensure your satisfaction and trust in Novus Point.

11. Effective Date

At Novus Point, we strive to keep our policies up to date and reflective of our current practices, legal requirements, and technological advancements. This section provides information on the effective date of our Privacy Policy and outlines how we handle updates to the policy.

11.1 Effective Date

Implementation

• Current Policy: This Privacy Policy is effective as of 01.01.2024. The effective date marks the commencement of our current privacy practices and procedures as outlined in this document.

11.2 Policy Review and Updates

Regular Review

• Continuous Improvement: We regularly review our Privacy Policy to ensure it remains aligned with our business practices, legal obligations, and industry standards. This helps us maintain the highest level of data protection and transparency.

Notification of Changes

• Transparency: When we make significant changes to our Privacy Policy, we will notify you through appropriate channels, such as by posting a notice on our Website or sending you an email. This ensures that you are aware of any updates and how they may impact you.

• Advance Notice: For major changes that significantly affect your rights or our data processing practices, we will provide advance notice before the changes take effect. This gives you the opportunity to review the changes and contact us with any questions or concerns.

11.3 Historical Versions

Access to Previous Policies

• Record Keeping: We maintain records of previous versions of our Privacy Policy. If you need to access a historical version of the policy, you can request it by contacting us at contact@novus-point.com. This helps you understand how our data practices have evolved over time.

11.4 Your Responsibility

Staying Informed

• Regular Review: We encourage you to review our Privacy Policy regularly to stay informed about how we protect your personal information. The most current version of the policy will always be available on our Website.

• Understanding Changes: Take the time to read and understand any changes to our Privacy Policy. If you have any questions or concerns, please do not hesitate to contact us for clarification.

11.5 Contact Information

Inquiries and Requests

• Communication: If you have any questions about the effective date of our Privacy Policy, the review process, or any updates, please contact us at contact@novus-point.com. We are here to assist you and provide the information you need.

11.6 Commitment to Transparency

Open Communication

• Clear Updates: We are committed to providing clear and transparent updates to our Privacy Policy. Our goal is to ensure that you are always aware of how your personal information is being handled and protected.

• Feedback and Improvement: Your feedback is valuable to us. If you have any suggestions on how we can improve our Privacy Policy or our data protection practices, please let us know. We are dedicated to continuously improving our processes and policies to better serve you.